Missing, Damaged or Incorrect Orders
Shur-Co UK will endeavour to ensure that you receive your order in perfect condition. If you do not receive all your products ordered please e-mail us at sales@shurco.co.uk or telephone +44 (0)1634 862363 where your enquiry will be dealt with.
Returns and Cancellations
You can cancel your purchase at any time either before or up to 7 days after delivery by returning the product to Shur-Co UK by e-mailing us at sales@shurco.co.uk or telephoning us on +44 (0)1634 862363.
Please have your order reference number and delivery details to hand; goods should be returned with the original box, packing and accessories.
Any ‘Free Gifts’ received with the product must also be returned. We do not operate a ‘try before you buy’ policy.
If you wish to return goods which are not faulty you will receive a refund excluding postage and packaging cost. Please supply a copy invoice with any return.
Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
To qualify for a refund or exchange the product must be in otherwise “as new” condition; and In addition to your statutory rights, if you wish to return goods outside of the 7 days cancellation period, we operate a 14-day faulty returns period.
Goods found to be defective within 14 days can be returned for a full refund or replacement.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer’s expense.If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or despatch new goods as soon as possible after the faulty goods have been returned and tested.
Please call +44 (0)1634 862363 to acquire a returns number. Only when a Returns number is issued can you return the goods to us.
Any items returned to us without a Returns number will be returned to you at your expense.
All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty, in the event that the item is not faulty it will be returned at your expense.
All goods must be returned via recorded delivery, if you choose another method of return, you must bear the costs.
Any product returned damaged will be returned at your cost and a refund will not be granted.
Exceptions.
Some items cannot be returned such as special and made to order products, please check at time of ordering which products fall within this category.
Please send any returns to the address below:
Shur-Co UK Ltd
Donovan House
Unit 41 Rochester Airport Industrial Estate
Rochester
Kent
ME1 3QX
Re-Stocking Fees
Special order and non-stock parts may be subject to a 15% restocking fee, provided you return the product complete, unused and with the packaging undamaged and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way.)
Any product returned damaged will be returned at your cost and a refund will not be granted.
Special Order/ Bespoke Item Returns.
Special orders or bespoke items (such as purpose build tarpaulins) cannot be returned. Please check when ordering if your goods come under this category.
Warranty Claims
All products purchased from Shur-Co UK are subject to a 12 month warranty period.
Warranty on full systems will require the claimant to provide us with the serial number of the delivered kit.
Any defect must not result from fair wear and tear, improper installation, improper operation, overloading, accident, neglect or alteration after leaving our site. Any warranty claim can only be settled once a full investigation has taken place, this may need to go through Shur-Co UK and their supplier(s) processes so claims can take some time.
For further information regarding our returns & refunds policy please contact below:
Please send any returns to the address below:
Shur-Co UK Ltd
Donovan House
Unit 41 Rochester Airport Industrial Estate
Rochester
Kent
ME1 3QX
